Common queries answered
Frequently asked Questions
Kid Mart will normally dispatch your order within one to three business days. The estimated delivery time frames are:
Kid Mart clients from VIC, approximately 4 – 7 working days;
Kid Mart clients from NSW, SA, ACT, approximately 5 – 9 working days;
Kid Mart clients from QLD, NT, WA and TAS, approximately 7 – 14 working days.
View our returns policy here: https://kidmart.com.au/warranty-returns-policy/
Contact Kid Mart prior to dispatch by email: firstname.lastname@example.org to change delivery instructions. However if your order has been dispatched, please contact your carrier directly. This information will be available in your tracking details.
Kid Mart will email you your carrier name and tracking number once dispatched. Please view the progress of your Kid Mart order using that link.
For questions, please contact Kid Mart on 0400 544 364 or email email@example.com
Please contact Kid Mart immediately, by email firstname.lastname@example.org or text 0400 544 364 with your order number and delivery address update.
Kid Mart ships to Australian street addresses only.
Your order may be split into separate parcels for a number of reasons. Large orders, including kids furniture and large kids toys from Kid Mart will arrive in multiple boxes for ease of shipping.
Your order may also be sourced from more than one warehouse, which will result in multiple packages.